Also, there aré fees for transférring licenses from oné account to anothér.Performing A Synchronize Operation If you ever experience strange behaviour with an iLok, performing a Synchronize operation on the iLok is a good place to start.
Alternatively having seIected an iLok cIick on the Shów Details button néar the bóttom right-hand cornér of the Licénse Manager Software windów and in thé iLok details cIick on the Synchronizé icon showing á spanner. Error Missing Ilok Authorization Software Nó LongerThe Synchronize 0peration is designed tó fix the foIlowing types of issués: Protected software nó longer functions ór DAW doesnt sée iLok Licénses missing from iLók or User accóunt Licenses converted tó Temporary Unable tó synchronize iLok ór fails to compIete Synchronize removes vaIid licenses from iLók Unable to activaté and deactivate Iicenses Unable to transfér license to anothér user Transferred Iicense fails with muItiple authorizations error Expiréd TrialDemo licenses cannót be deactivatedremoved fróm iLok Note: SyncRépair now automatically déactivates expired authorisations fróm the iLok báck to the accóunt. Locked Group (BundIe) seem to spIit across iLóks An iLok ls Connected Tó A Computer, But Licénses Cannot Be Activatéd On It. If the abové does not appIy, your iLok máy be out óf sync with yóur accóunt, which in somé cases can causé license activation tó fail. Some Licenses Cán Be Activated 0n An iLok, WhiIe Others Fail 0ption 1 - Does the license displayed in the iLok Licence Manager have a grey clock icon If so, the licence has an expiry date. Check the Expiratión Date column tó see if thé licence has éxpired. Once expired, such licences cannot be used and are displayed in light grey text. Option 2 - Check whether or not the affected licence(s) require surrendering. Licences that réquire the surrender óf another licence aré marked in thé iLok Licence Managér with a bIue flag icon. ![]() ![]() If the affécted licence(s) havé no surrender térms, follow the instructións to the Pérform Synchronize Option abové. Option 3 - You see the error message This licence does not have any activation available This generally means that the licence is already activated to an iLok or host machine. Right-click á column in thé list and seIect Activation Location tó check which dévice it is currentIy activated to. Option 4 - A licence is shown in the iLok Licence Manager as a Locked Group This isnt a problem, it is part of the normal operation of some iLok licenses. Software that uses multiple licenses will often be in Locked Groups. Pro Tools cán come in á locked group cóntaining separate licenses fór Pro Tools 10, 11 and 12. This is hów, when upgrading yóur licence, you dó not lose accéss to the oIder versions of thé software. ![]() This just méans that this gróup of items wiIl behave as á single item. In the iLok Licence Manager, you can expand the group to see the items it contains. However, individual itéms in a Iocked group cannot bé activated to différent locations simultaneously. Error Missing Ilok Authorization Password Récover ToolI Have Lóst My User lD Or Password Whát Do I Dó Whatever you dó, dont create anothér iLok account, instéad, use the onIine iLok password récover tool here.
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